FAQ

General

Q) What does PT Topgrowth Futures do?
A) PT Topgrowth Futures provides online Commodity, FX and CFD trading services to individual investors, traders, fund managers and other financial institutions.

Q) Who are you regulated by?
A) We are fully authorised and regulated in Indonesia by CoFTRA (Commodity Futures Trading Regulatory Agency) under licence number 300/BAPPEBTI/SI/III/2004.

Q) Is my money safe?
A) Clients funds are held in segregated client accounts with BCA which means yours funds are kept completely separate from the operating funds of PT Topgrowth Futures.

Q) Where are you located?
A) PT Topgrowth Futures are headquartered in Sahid Sudirman Center 40th Floor, Jalan Jenderal Sudirman Kav. 86, Jakarta 10220, Indonesia.

Q) How long have PT Topgrowth Futures been operating?
A) PT Topgrowth Futures was formed in 2003 and has been fully authorised and regulated by CoFTRA (Commodity Futures Trading Regulatory Agency) since 2004.

Q) How do I open an account?
A) Click here (jump to Online Registration) to register online, or you can contact our Customer Service at 021-51402388 who will guide you through the process.

Platform Pro-iTrading

Q) What are the advantages of your platform?
A) The award winning Pro-iTrading platform is designed to offer rapid trade execution and

constant stability in all market conditions. The platform also offers traders a professional charting and analytic package containing popular technical indicators. The customer has multi-platform option, being able to choose between desktop, Web or Mobile versions of the trading platform.

Q) Do you have mobile trading applications?
A) Yes we have dedicated applications for the Apple iPad, iPhone and Android devices. Click here (jump to Online Trading>Pro-iTrader) to for more information on our mobile trading apps.

Q) What are the system requirements for Pro-iTrading?
A) Java is required to use the platform which is a free download. Click here (jump to Java application downloader) to download the latest version of Java or to check if you have it already. OurCustomer Service are ready to help if you are having difficulty downloading or logging into the platform.

Q) Do you have trailing stop losses?
A) No we do not support this. We believe it is wiser to strategically move stop losses as a position moves in your favour.

Q) Do you have hedging facility?
A) Yes you can take long and short positions at the same time on the same product.

Q) Does the platform have slippage or re-quotes?
A) No we operate a no slippage and no re-quote execution policy that applies in normal market
conditions.

Q) Can I trade from Charts?
A) Yes you can trade directly from charts by right clicking then selecting the type of order you
want to place.

Q) Do you provide one click execution?
A) Yes you can select one click execution by ticking Dont show confirm box in Setting>Preference>Order Entry>Confirm Setting.

Q) Do you have economic news services on the platform?A) Yes Dow Jones News Wire is streamed directly onto the Pro-iTrading platform and willdeliver important market and economic news releases.

Q) Can I trade from my phone or tablet?
A) Yes we have applications optimised for iPhone, iPad and Android devices. You can also access the platform from your Blackberry using a web browser. Click here (jump to Online Trading>Pro-iTrader) to for more information on our mobile trading apps.